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Dow

How to report a roof leak to Dow

  1. Find your warranty number, located at the top of your warranty. If you cannot find your warranty number, make sure you have the building owners name and full physical address ready and you must call Dow in person.
  2. Contact Dow directly at (413) 552-1057. They can also be emailed at drswarrantyservices@dow.com. You’ll need to provide the following information to the Dow Representative  during your phone call or inside your email:
    • Warranty #
    • Name, telephone and fax number of person reporting the leak.
    • Name and telephone number for the onsite contact.
    • As detailed description of the leak as possible.
    • IMPORTANT: Inform Dow that RAMCON is your preferred roofer to send to the leak.
  3. We strongly recommend you also contact your RAMCON representative or roofleaks@ramconroofing.com in addition to contacting Dow. This will allow us to produce the required paperwork and respond immediately upon direction from the manufacturer, as well as ensure the request was processed.
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