Find your warranty number, located at the top of your warranty. If you cannot find your warranty number, make sure you have the building owners name and full physical address ready and you must call Dow in person.
Contact Englert directly at (800) 364-5378. You can also utilize their web-based report features at http://ewarranty.englertinc.com/rw/Step1.aspx. If you choose to call, please be prepared to provide the Englert representative the following information:
Name, telephone and fax number of person reporting the leak.
Name and telephone number for the onsite contact.
As detailed description of the leak as possible.
IMPORTANT: Inform Englert that RAMCON is your preferred roofer to send to the leak.
We strongly recommend you also contact your RAMCON representative or firstname.lastname@example.org in addition to contacting Englert. This will allow us to produce the required paperwork and respond immediately upon direction from the manufacturer, as well as ensure the request was processed.