Find your warranty number, located at the top of your warranty. If you cannot find your warranty number, make sure you have the building owners name and full physical address ready when you call Fabral.
Contact Fabral directly at (800) 884-4484. There are currently no options for responding via email or online requests. When you speak with the Fabral representative, you’ll need the following information.
Name, telephone and fax number of person reporting the leak.
Name and telephone number for the onsite contact.
As detailed description of the leak as possible.
IMPORTANT: Inform Fabral that RAMCON is your preferred roofer to send to the leak.
We strongly recommend you also contact your RAMCON representative or firstname.lastname@example.org in addition to contacting Fabral. This will allow us to produce the required paperwork and respond immediately upon direction from the manufacturer, as well as ensure the request was processed.