Genflex

Find your warranty number, located at the top of your warranty. If you cannot find your warranty number, make sure you have the building owners name and full physical address ready and you must call GenFlex in person.
Contact GenFlex Use their web-based report form Report a Leak (GenFlex Roofing Systems). You’ll need to provide the following information to the GenFlex:
- Warranty #
- Name and number of the person reporting the leak.
- Name and phone number for the onsite contact.
- As detailed a description of the leak as possible.
- IMPORTANT: Inform GenFlex that RAMCON is your preferred roofer to send to the leak.
We strongly recommend you also contact your RAMCON representative or roofleaks@ramconroofing.com in addition to contacting GenFlex. This will allow us to produce the required paperwork and respond immediately upon direction from the manufacturer, as well as ensure the request was processed.

Also coordinate with RAMCON

1.Notify the manufacturer
Use the steps above for this warranty holder.
2.Let RAMCON know
If you report the leak to the manufacturer, tell Service that it was reported so we can coordinate with you and the manufacturer.
3.Name RAMCON as your preferred roofing contractor
When you notify the manufacturer, say RAMCON is your preferred roofing contractor so they assign RAMCON on the claim.